A digital guest guidebook is a game-changer for short-term rental property managers and hosts because it streamlines communication, enhances the guest experience, and saves you time.
Here’s why.
As a host, I love communicating with my guests. But I don’t love common questions. Instead of answering the same questions over and over (such as the WiFi password, whether there is wood for the fireplace, where to take the trash), my guests can find everything they need in one place—instantly, no matter the time of day or night. This means fewer texts and calls interrupting my day (and my sleep).
No more confusing arrival instructions. A digital guidebook can include photos, videos, and step-by-step directions to help your guests check in seamlessly. You can also outline clear check-out steps to prevent last-minute issues. You can even schedule the timing of guests’ receiving that information – automatically!
Guests love feeling informed and in control. A well-organized guidebook makes them feel welcome and cared for, reduces frustration, and improves their overall stay. More convenience = better reviews. They will often thank you!
Instead of guests asking, “Where’s the best breakfast spot?” you can curate your favorite local spots, and include a searchable keyword. This makes their trip better and positions you as a helpful host, increasing repeat bookings.
Guests are more likely to follow house rules (like quiet hours or pet policies) if they’re clearly outlined in an easy-to-access format. They’ve got it right there, never a question about the rules. Less damage, fewer issues.
Did you know that a printed binder costs about $30-$50 to make? And when something changes–a new coffee maker or a change in check-out procedures–someone has to physically revise it, reprint it, go to the property, and replace it. Or worse, it just gets left outdated. With a coffee ring on the cover and the restaurant section missing because someone took it with them.
Unlike that printed binder, a digital guidebook can be updated anytime—and you never have to worry about its condition.
You can include links to extra services like mid-stay cleanings, late check-outs, or partnerships with local businesses (like discounts on adventure tours). We can even create your own digital store to sell those fabulous sheets or local wine you provide, directly from your guidebook!
Whether guests arrive at 10 AM or midnight, they can access answers without waiting for a response from you.
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A digital guidebook is a responsive tool that was built to solve two specific solutions for savvy short-term Vacation Managers…
A digital guest guidebook is a game-changer for short-term rental property managers and hosts because it streamlines communication, enhances the guest experience, and saves you time. Here’s how it helps:
